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MSDS FaxBack
Automated Phone Attendant
Online-MSDS / FaxBack features an automated MSDS Retrieval
System that can receive multiple calls at one time,
processing 24 hours a day, 7 days a week without human
intervention.
Phone Spell Technology
Callers can request MSDSs by spelling parts of the product
name, Inventory ID, MSDS ID, etc. Online-MSDS / FaxBack
searches the database and faxes back the results. If more
than 3 MSDSs are found, a list is faxed back to help the
caller on a subsequent call. If there are 3 or less results,
MSDSs will be faxed immediately.
Voice Requests
Callers can have the option to leave a voice request that is
processed by an MSDS Administrator. The administrator simply
locates the MSDSs and attaches them electronically to the
fax job. The FaxBack Server faxes them back to the caller.
MSDSs automatically faxed to user 24/7
Online-MSDS / FaxBack never takes a break. The service runs
24 hours a day, 7 days a week.
Customizable
Online-MSDS / FaxBack is customizable. Telephony software
‘Telecommute’ provides the basis for the processing logic of
Online-MSDS / FaxBack. This is a user-friendly,
programmable, automated phone attendant that can be used to
easily modify the FaxBack logic as well as develop other Fax
On Demand applications.
Multiple Input Lines
Online-MSDS features multiple lines for processing incoming
calls. You might consider a couple of incoming lines for
non-emergency and a separate line for emergencies.
Multiple Output Lines
An incoming emergency line may be designated exclusive use
to an emergency outgoing line, leaving other output lines
for non-emergency service. |
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